PLANT SHOP POLICIES

DISCLAIMER

Plants can be extremely finicky when being moved about from country to country and shop to home. Our plants are shipped into the UK from various European countries before we pack them up again to find permanence in your loving home. During this transition, and in colder weather especially, plant health will fluctuate as the temperature they’re in constantly changes from warm to cold. Please be mindful of this when receiving your plant! They will take some time to re-adjust to their new home and may need to shed a few leaves before they’re able to flourish again.

As plants are living organisms, please be mindful that each will differ, and that the plant you receive will not be an exact match to any of the photos shown on our website. We will always make sure that the quality of plant that you do receive is of good quality, in good condition and to the full retail value.

REFUNDS + RETURNS

Plant Shop Manchester does not offer refunds, exchanges or returns for any plants due their perishable nature. If there is significant cause for concern, please email us with your order number, photos of the plant and a detailed description of the issue within 5 days of your collection. We will assess the problem and get back to you with our solution or advice.

Non-living items are subject to return for Shop Credit up to 5 days from collection if they are in the exact same state as when they were first purchased. Plant Shop reserves the right to deny returns, exchanges or refunds if the product does not meet our standard of quality or policy guideline.

Requests can be sent to careteam@plantshopmanchester.com.

In the unlikely event that your order items are out of stock, we will inform you by phone or email with the option for an exchange or full refund for the item. Our team will confirm when the refund has been processed, but it can take 3-5 working days to be visible on your statement.

GIFT VOUCHERS

Gift vouchers are available in store or as an electronic gift card. Electronic gift cards bought online will provide you with your voucher code on the receipt under the item name. You will not receive anything in the post. Vouchers are valid for 12 months from purchase date. Plant Shop Manchester is not liable for lost or unused, expired gift vouchers.

PAYMENT IN SHOP

All Plant Shop locations are card-only and accept all card types including Apple Pay. Cash will not be collected by our employees under any circumstance.

PAYMENT VIA APPLE PAY

When paying online using Apple Pay, please make sure you re-select your method of shipping option upon check-out, as otherwise it may default to Click & Collect. On desktop, scroll right to the bottom to access the shipping options at check-out.